Vacation Rental Home Policies

The Rental Contract must be signed and returned within 72 hours of booking. Failure to complete, sign and return the contract promptly may result in termination of your reservation.

Guest Information:
Please email us with the names AND ages of all guests staying in the Property. Please email a copy of the driver’s license that matches name on the card used to make the reservation. THE NAME ON THE RESERVATION MUST MATCH THE CREDIT CARD. If more than one card was used, please email the driver’s license of each card holder.  rent@sanddollarone.com

1. Reservations

The attached confirmation contains the agreed upon dates and total fees for this reservation. Reservations are encouraged and will be accepted up to one year in advance at our discretion. When you book your reservation the exact unit you rented will be assigned and blocked for your dates. No unit is completely guaranteed indefinitely as Sand Dollar One, LLC does reserve the right to change unit assignments under extreme or otherwise warranted circumstances, such as, but not limited to, previous hurricane or other weather and water damage as to make the unit uninhabitable or an owner of a property cancelling their unit’s participation in the rental program. These are extremely rare but must be considered and we will do our best to provide a similar unit or give you a refund without penalty if the unit you rented becomes unavailable.

1. Keys/Wristbands/Key Cards/Beach Passes

Items such as wristbands or key cards required at some properties for restricted entry will be treated as keys and must be returned at check-out. If any of the above named items are lost or not returned, a fee of $25.00-$200.00 per missing item will apply depending on unit and type of item lost.

1. Advance Rental Payment

A payment of 50% of the total reservation is required to secure your reservation dates and must be received immediately if you are booking online. If you have booked online and we do not receive payment within 24 hours, your reservation may be cancelled. We do not hold reservations and all rentals are rented on a first come, first served basis as it relates to payments.

1. Rates

Rates are based on location, features, and seasons, and are subject to change without notice. The rates you agree to at the time of booking, including any specials, are the fees you will be charged. If rates go up or down in the future your reservation will not be changed. Future specials cannot be applied to you agreed upon rental once you secure a unit and it is blocked from being rented by other people at agreed upon terms. Cleaning fees which vary by property, sales tax and an administration fee will be added to all reservations. You may add nights and insurance products to your reservation after you book based on prevailing costs and availability at the time you choose to add those items.

1. Rental Payment

The rental payment is due in full 60 days before the day of check in.  Visa/Master Card/Discover or American Express will be accepted as payment.  Your final payment will be charged automatically 60 days before your reservation date.

1. Reservations may be cancelled or shortened by notifying the Rental Manager in writing at least 60 calendar days prior to your arrival date ("Cancellation Period"). In such instances, the full amount of your Reservation Deposit will be refunded, less a $400.00 administrative cancellation/change fee. If you should cancel within 60 days and before 30 days, you will be refunded 50% of monies paid in. In the event of cancellations or shortened stays within 30 days of arrival you will be responsible for the full amount of the total. 

1. No refunds will be issued due to any inclement weather including mandatory hurricane evacuations, early departures, “no shows”, mechanical failures, etc. To protect your reservation against the loss of payments WE HIGHLY RECOMMEND YOU PURCHASE TRAVEL INSURANCE TO COVER ANY UNFORESEEN DIFFICULTIES OR EVENTS.

1. Right to Change Rental Accommodation

We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot guarantee a specific rental property in the event of unforeseen circumstances, like a hurricane, which could render the property to be unsafe or uninhabitable. We will make every effort to contact you should this happen. If a unit is not available due to any reason including hurricane damage, the guest agrees to be moved to any other unit in our inventory based on sleeping capacity alone, NOT AMENITIES. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate. Again, we strongly recommend you secure trip insurance. This can be purchased from a third party of your choosing. If trip insurance is secured, refunds will be made according to the purchased insurance policy, by the policy holder.

1. Damages

We require a valid credit card to be on file to cover any losses or damages that may occur during your stay. Your credit card may be charged without your prior notification if we find damages that weren’t present when you arrived and you didn’t report before you departed, although we will make every effort to contact you prior to charging your card. If extra cleaning or repairs are required as a result of your stay, we reserve the right to apply the full amount of those costs to your credit card, plus all applicable taxes and fees and any costs as quoted and attested to by a certified contractor in addition to the total rental amount plus taxes/fees that you originally paid to offset the additional incurred expenses as a result of your stay.

CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include Excessive Internet Charges, TV charges; excessive cleaning fees; damages beyond normal wear and tear and unreturned keys. If the listed card is declined, expired, or otherwise I agree to allow Sand Dollar One, LLC to charge a card that was used to make any rental payment for my reservation. When your final payment is due, 30 days before your reservation, your credit card will be charged automatically for the balance due. 

1. Check In/Check Out

Check-In is 4:00 P.M. CST or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. especially during peak seasons. Please do not enter the unit prior to the 4pm check in time unless approved by Sand Dollar One. Failure to do so may result in a fee. Check-Out time is promptly by 10:00 A.M. If the guest does not contact property management and is not out of the unit by 10AM Central Time, the guest will be charged an additional fee to the credit card on file. Time is determined by your lock deactivation code.

• All garbage and debris must be removed from the Property and properly disposed.  (Be sure to follow neighborhood rules where applicable)
• All soiled dishes shall be placed in dishwasher and the dishwasher must be started.
• Close and lock all outside doors and windows.
• If you leave items in the property and wish to have them returned, you will be responsible for the shipping charges plus an additional $35 service fee paid Sand Dollar One, which will be charged to the credit card on file. Sand Dollar 1, LLC is not responsible for personal items lost.
• Please leave Property as you found it; excessive Check-Out cleaning may result in additional charge (determined by severity).

Accidental Damage Repair Service:
The Accidental Damage Repair Service is designed to help repair or replace accidental damages that occur during a stay in our vacation rentals. The service is provided and administered by Sand Dollar One and is not an insurance product. The Accidental Damage Fee is automatically applied to all reservations and is nonrefundable. The Accidental Damage Fee pays accidental damages to the rental unit interior that occur during your stay only if they are disclosed to management prior to check-out. The Accidental Damage Repair Service will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of a guest, normal wear, and tear, smoking within the unit, and/or damages caused by a pet brought onto the premises.  The Accidental Damage Fee does NOT apply to any damage to the golf cart (if included with rental) Damage to Bikes, or to theft or damage of any property owned by or brought onto the premises by the guest. 
The Accidental Damage Repair Service will pay a maximum of $1,000.00 towards accidental damages. Any unapproved damages that exceed $1,000.00 will be charged to the credit card on file or handled in the local small claims court of Walton County, Florida.
The Accidental Damage Repair Service takes effect at check-in and terminates upon the guest’s departure.  Guests must report all damaged and/or broken items to the office of Sand Dollar One immediately.  The Accidental Damage Repair Service is void if damage is not reported promptly and prior to check-out.

Repairs:
All properties are inventoried and inspected before and after Guest occupancy.  We try to make sure everything is in good repair prior to your Check-In, but in the event, there are any housekeeping, damage, or maintenance issues, please report them immediately to avoid additional charges and to make sure your stay is enjoyable from the beginning.  Properly working appliance, electronics, HVAC, elevators, etc. are not guaranteed.  A 24-Hour answering service is available for emergency situations (i.e., a/c, electrical, plumbing).  All repairs will be made as soon as possible.  
No compensation or credit will be given for temporary outage of electricity, gas, water, cable, wifi telephone, or other utilities. 
Outages should be reported immediately, and all efforts will be made to have them restored as soon as possible. 

Housekeeping and Initial Supplies:
Your vacation accommodations will be cleaned and inspected following Covid protocol prior to your arrival and after your departure.  You will be responsible for the cleaning of your own unit during your stay and for leaving the unit in good condition at check-out.  Daily maid service is not included.  We respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with care as you would your own.  Linens (Bathroom, Kitchen, and Bedroom) are provided and are the renter's responsibility to wash, if needed.  If requested, we can supply clean bath towels and linens for a fee.  Guests are to provide their own beach towels.  We do not provide pool or beach towels. The provided towels and linens may not be removed from the unit.  Your reservation includes a one-time linen and towel set-up, an initial starter set up of trash liners, dishwasher detergent, paper towels, toilet paper and facial soap.  The guest is responsible for purchasing these items, as well as cleaning supplies once the initial supply is gone.  Sand Dollar One is prohibited from stocking units with any food or beverage products due to the Food and Drug Administration regulations.

Eviction:
Sand Dollar 1, LLC reserves the right to evict any guest that provides falsified information or causes the following (but not limited to):  excess noise or disturbances, participation in unlawful activity such as drug use, underage alcohol use or fighting.  If law enforcement or resort security is dispatched to the property, an automatic eviction will occur.  All evictions will result in forfeits of all rents and security deposits.

Maximum Occupancy:
The maximum number of Guests allowed in a unit is the number of persons the unit sleeps.  Additional occupants must be approved by Sand Dollar 1, LLC and additional charges may apply.  Fire code and county regulations may designate the number of people allowed in a property.  Should it be discovered that you have additional guests staying in the property that are not registered you could be evicted from the property with no refund of rental payment.   Fire code violations are taken very seriously, and fines could be levied by city and county authorities.

Smoking/Grilling:
All properties are NON-SMOKING.  Violators will be charged to the extent of the damage incurred which could include loss of rental revenue, new paint, carpet, drapes, and all upholstered furniture.  No gas or charcoal grilling is allowed in Property unless the Property is designated to be acceptable for grilling.  Grilling on condo balconies violates county and state regulations, and you could face eviction and fines. 

Protect the Sand Dunes: It is illegal to walk on/through the sand dunes, and guests will be fined by the Sheriff’s department. This is highly enforced because the dunes act as barriers to storms and storm surges. They prevent erosion of beaches, protect beachfront structures, and provide a home and nesting ground for many creatures, including birds and turtles. By walking or playing on sand dunes, we damage the beach grass and other plants that hold the dune together. It takes only a few footsteps to damage the extensive root system of beach grass, and when that happens, the plant can no longer hold sand in place. Please help us preserve the dunes, and only use your designated/authorized beach access point/dune walkover.

Pets:
Dogs are permitted in certain units with the authorization from the owner. A $300.00 non-refundable pet fee will be applied to the reservation. A maximum of 2 dogs are permitted. Many neighborhoods do not allow renters to have pets or limit the number of pets a guest can bring. If you have more than one dog, please inquire. Serious fines will be levied if the pet rules are broken, and renters could be evicted. If there is evidence of a pet on properties that do not allow them, a $300 cleaning fee will be applied to the reservation and will warrant eviction of the premises. Exception:  ADA certified and trained service animals are permitted to any property. (Emotional Support Animals are not considered an exception.) If you have a service animal, it must be notated at the time of reservation. 

Age Requirement:
We do have a strict age requirement with all our vacation rentals.  All guests must be 25 years of age or older and provide proper identification.  Children and guests under 25 years of age are welcome when accompanied by a parent or guardian.  Any reservation obtained under false pretense will be subject to forfeiture of all monies paid and will not be permitted to check-in.  Any falsified information is terms for eviction and will not be refunded. 

Golf Carts (if applicable):
Golf carts belong to the owners and are provided by the owner. Each owner with a golf cart has a service/maintenance contract set up with a local company. If an issue with the golf cart should arise, please contact Sand Dollar One at 850-399-1891 and provide a description of the problem. Sand Dollar One will contact the contracted maintenance company for repairs. 

Sand Dollar One does NOT repair golf carts and cannot guarantee how long repairs will take. No refund will be made for lack of use of golf carts or mechanical issues during your stay.

Unlawful Activity:
Guests and any invitees of Guests shall obey all the laws of the state of Florida and local laws, at all times while they are on Property including common areas of the resort.  Failure to abide by the laws of the state of Florida or the rules incorporated herein, may cause Guests and invitees to be vacated from the Property and forfeit all rents and security and/or deposits. 

No underage drinking or partying is allowed on the Property.  If Sand Dollar 1, LLC is made aware of these activities, we will be forced to remove the Guests from the Property.  All rental payments and deposits will be forfeited.  Guests and invitees in violation will be removed by local law enforcement or the security company employed by the resort.

Neighborhood/HOA Rules:
Most rental properties are located within neighborhoods controlled by a homeowner or condo association.  The associations have rules and regulations in place to keep all owners and guests safe, and these rules must be always followed.  If Sanddollar One is notified from the Homeowners Association of any broken rules by a guest, this is cause for an immediate eviction. There will be no refund if such rules are broken.  If you have questions, please contact Sand Dollar 1, LLC to ensure compliance.  If rules are not followed, then the Guests will be responsible for actions and/or fines enforced.  Sand Dollar 1, LLC reserves the right to charge the credit card on file for any violations/fees reported by the association.

Pool Rules:
Please be advised that there may be a swimming pool and/or hot tub located in the neighborhood or on the premises of some of our rental properties.  NO lifeguard/safety personnel are provided.  Guests use the pool and other amenities at their own risk!  Guests agree to indemnify and hold harmless Sand Dollar 1, LLC and the owner from any claim/loss or expense (including attorney's fees and court costs) by guest or guest invitees.

Special Events:
Weddings, parties, and special events are prohibited. Walton County will issue fines up to $15,000.00 for weddings and large parties in certain restricted areas.

Agency:
Sand Dollar 1, LLC is the agent of the Property owner and is acting at all times, in and for the best interest of the Property owner and Sand Dollar 1, LLC. Sand Dollar 1, LLC will not be held responsible for acts of theft, vandalism, or damages to Guest's personal property.

Hold Harmless:
The undersigned Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Sand Dollar 1, LLC and Owner from any and all liabilities, claims, demands and causes of action by reason of any injury, loss or damage by whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her invitees as a result, or in connection with the occupancy of the Property and agrees to hold Sand Dollar 1, LLC and Owner free and harmless of any claim or suit arising therefrom.  In any action concerning the rights, duties, or liabilities of the parties to this Agreement, the principals, agents, successors or assignees of the prevailing party shall be entitled to recover reasonable attorneys' fees and costs, through all appeals.  This Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Florida.  Sand Dollar 1, LLC reserves the right to terminate this Agreement upon its discretion at any time.  This Agreement may be signed in counterparts.  Legible fax copies, scanned copies and photocopies of documents signed by either party are deemed to be equivalent to originals.

Falsified Reservations:
Any reservation obtained under false pretense will be subject to forfeiture of advance payment and/or rental money and you will not be permitted to check in.

Written Exceptions:
Any exceptions of the terms of this Agreement must be approved in writing in advance by Sand Dollar 1, LLC.

Subject to Change:
Accuracy of printed, published or web-based material, including rates, outside of this Agreement are not guaranteed and are subject to change.